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Privacy Policy

Shoppindo d.o.o. respects and protects your privacy. Below you will find more detailed information about how we handle your personal data.

This privacy policy describes our methods for processing data provided or collected by our digital platforms, allowing our visitors to access our website and use our services. This privacy policy is drafted in accordance with the General Data Protection Regulation (GDPR) of the European Union and the provisions of local legislation.

Shoppindo d.o.o. is the owner of the website [email protected] and is also the data controller of personal data. This privacy policy applies to the following categories of individuals:

  • Purchasers,
  • Potential purchasers,
  • Users of our website,
  • Our suppliers and business partners.

I. General Information on Personal Data Processing

We process personal data only based on predetermined and legitimate purposes, using the appropriate legal basis. Below are the purposes and legal bases used for each group of individuals.

We retain personal data only for the period necessary to fulfill the purpose of processing for which such personal data was collected. If we process your personal data based on your consent, we will continue to do so until you revoke your consent. The retention periods for the processing of personal data for a specific purpose are described below.

How do we collect your personal data?

The data you provide us is collected when you contact us to obtain products, services, or information, access our websites, participate in public forums or other activities provided on our digital tools, respond to customer surveys, or communicate with us in another way. We collect data using various technologies, such as cookies. For more information about cookies, read our cookie policy (here).

II. Purposes of Personal Data Processing

We process your personal data for various purposes, depending on the type of relationship you have with us. The purposes and retention periods are detailed in the tables below.

When acting as a purchaser:

Purpose of ProcessingPersonal Data ProcessedLegal BasisRetention Period
Make a purchase on our website– First and last name; <br> – Delivery address; <br> – Company or legal entity name (if the user is a legal entity); <br> – VAT number of the legal entity (if the user is a legal entity); <br> – Email address (username); <br> – Password (in encrypted form); <br> – Contact phone number; <br> – Country of residence.Contract5 years from the conclusion of the order
Communicate with you based on the order– First and last name; <br> – Delivery address; <br> – Company or legal entity name (if the user is a legal entity); <br> – VAT number of the legal entity (if the user is a legal entity); <br> – Email address (username); <br> – Password (in encrypted form); <br> – Contact phone number; <br> – Country of residence.Contract5 years from the conclusion of the order
Send newsletters via emailEmail address, first and last nameLawUntil revoked
Send personalized newsletters via email using profiling servicesEmail address, first and last name, profile informationConsentUntil revoked
Marketing communication based on profiling servicesProfile informationConsentUntil revoked
Send customer satisfaction surveysEmail address, first and last name, information provided in the surveyLegal interest in optimizing business operations and providing suitable offers1 year from the date the survey was conducted
Perform statistical analysesAggregated data related to purchases, views, and other activities performed on the website that do not allow identification of the individualLegal interest in optimizing business operations and providing suitable offers1 year
Initiate legal claims to protect our rightsData depends on the legal claim in question, based on which the principle of minimization is always respectedLawAs per regulations

When acting as a website visitor or potential purchaser:

Purpose of ProcessingPersonal Data ProcessedLegal BasisRetention Period
Send newsletters via emailEmail address, first and last nameConsentUntil revoked
Send personalized newsletters via email using profiling servicesEmail address, first and last name, profile informationConsentUntil revoked
Marketing communication based on profiling servicesProfile informationConsentUntil revoked
Communicate with you based on your requestEmail or phone number, first and last nameLegal interest in ensuring efficient communication with individuals3 months from the conclusion of the communication
Send customer satisfaction surveysEmail address, first and last name, information provided in the surveyLegal interest in optimizing business operations and providing suitable offers1 year from the date the survey was conducted
Perform statistical analysesAggregated data related to purchases, views, and other activities performed on the website that do not allow identification of the individualLegal interest in optimizing business operations and providing suitable offers1 year
Ensure a secure websiteIP addressLegal interest in providing a secure website and enabling secure purchases1 year
Initiate legal claims to protect our rightsData depends on the legal claim in question, based on which the principle of minimization is always respectedLawAs per regulations

When acting as a supplier, we process your personal data to fulfill our contractual obligations and retain it for 5 years from the date of contract execution or the end of our business cooperation. In case of a dispute, we retain your personal data until the final decision is issued by the competent authority.

Profiling is the process of collecting and processing personal data of an individual, based on which a profile of that person is prepared. It is a method to offer you products that are interesting to you and suit your interests. We will only use the profiling process based on your consent.

At Shoppindo d.o.o., we use the following categories of data for profiling: purchase history and content, location of purchase, time of purchase.

III. Transfer of Personal Data

We will not transfer your personal data to third parties, except in the following cases:

  • If associated companies or third parties perform services on our behalf, such as responding to your requests, delivering packages, and providing customer services, etc. These companies are prohibited from using your personal data for purposes other than those requested by us or required by law. Such companies include, for example, delivery services, email message providers, etc.
  • If we share your personal data within the company or with third parties to ensure the safety and protection of our customers, protect our rights and property under legal procedures, or in any other case where we believe (in good faith) that such disclosure is required by law. This includes IT and financial consultants, external legal advisors, etc.

All third parties to whom we disclose your personal data are obligated to protect your personal data through a separate contract. Furthermore, no third party is authorized to use this personal data for purposes other than the contractually agreed purposes.

IV. Security, Integrity, and Storage of Data

The security, integrity, and confidentiality of your data are extremely important to us. Our company implements the necessary technical, organizational, and physical security measures to protect your data from unauthorized access, disclosure, use, or alteration.

These measures include:

  • Regularly updating software, hardware, and application software,
  • Employee training,
  • Reviewing and controlling processors based on the contract, and
  • Adequately protecting our business premises.

We regularly review our security procedures to evaluate the most recent appropriate technologies and methodologies. Despite our best efforts, no security measure is infallible or impossible to bypass; therefore, we kindly ask for your understanding.

V. Your Rights

Regarding the processing of personal data, certain rights are available to you. To enforce them, please contact us in writing.

Please note that we may not be able to provide certain products and services if you do not authorize us to collect your personal data. Additionally, some of our services will not be able to consider your interests and preferences. We cannot conclude a contract with you, for example, if you do not provide us with a delivery address, as we cannot guarantee the delivery of the products you ordered if we do not have your address.

You can enforce your rights by contacting us in writing at Shoppindo d.o.o., Dobe 6, SI-8311 Kostanjevica na Krki, adding the note “Personal Data Protection” on the envelope, or via email at [email protected], and entering “Personal Data Protection” in the email subject. We will respond to your request within one month, although this period may be extended by an additional month. In case of an extension, we will inform you of such extension within the first month of receiving your request.

The following rights are available to you:

  • Access to personal data: You can ask us to inform you about whether we are processing your personal data and, if so, you can ask us to provide access to your personal data and information related to the processing (the personal data we process and where it comes from).
  • Rectification of personal data: You can ask us to correct or modify incomplete or inaccurate data that we are processing about you.
  • Restriction of personal data processing: You can ask us to limit the processing of your personal data (if, for example, the accuracy or completeness of your personal data is being verified).
  • Deletion of personal data: You can ask us to delete your personal data (we cannot delete personal data stored for legal requirements or based on a contractual relationship).
  • Extraction of personal data: You can ask us to provide the personal data you provided using a structured, commonly used, and machine-readable format.
  • Revocation of consent: You have the right to revoke your consent related to the use of personal data that we collect