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Terms of Use

GENERAL CONDITIONS

Terms and General Conditions Welcome to the computer-eyewear.com website, operated by SHOPPINDO d.o.o. DOBE 6 / SI-8311 Kostanjevica na Krki / Slovenia / [email protected] (hereinafter referred to as: the company).

These general terms and conditions apply to all activities made possible in the online store available on computer-eyewear.com (hereinafter referred to as: the website). The general terms and conditions are binding for all users. We kindly ask you to read them carefully. If you do not agree with any part of these general terms and conditions or if you completely disagree with them, you must not use our website and our services. The general terms and conditions represent a valid contract concluded between you and the company.

The website is available “as is” and the company does not provide any warranty or guarantee on the product, either indirectly or directly, relating to the right of ownership, marketing, or suitability for any purpose of the products presented on the website.

The website owner will exercise due care to ensure that the data on the website is detailed and up-to-date. At the same time, the website owner reserves the right to change the content of the website or to stop integrating it at any time without notice. Additionally, the website owner may also change the services, products, prices, or programs described on this website at any time without notice.

1 DEFINITIONS The company is SHOPPINDO d.o.o. DOBE 6 / SI-8311 Kostanjevica na Krki / Slovenia, the owner and operator of the computer-eyewear.com website.

The website is the website available at http://www.computer-eyewear.com, operated by the company, which also operates an online store.

The user is any natural person who uses the website.

The buyer (or “you”) is any natural person who completes a purchase in the online store.

The consumer is a natural person who purchases or uses goods and services for purposes outside the scope of their professional or lucrative activity. For the purposes of these general terms and conditions, all buyers are considered consumers.

The privacy policy is a document that contains all the information on the processing of personal data that takes place within the website. The aforementioned privacy policy is available here.

The cookie policy is a document that contains all the information on the processing of cookies that takes place within the website. The aforementioned cookie policy is available here.

2. ONLINE STORE COMPUTER-EYEWEAR.COM The general terms and conditions set out the operation of the online store, define the rights and obligations of the user and the online store, and regulate the commercial relationship between the online store and the buyer. The general terms and conditions that apply at the time of purchase (when the online order is placed) are binding for the buyer. Each time an order is placed, the user will be informed of the general terms and conditions. By placing the order, the user confirms that they have been informed of these general terms and conditions.

The acceptance of general terms and conditions when placing an order in our online store constitutes a binding contract between you and the company. We kindly ask you to read the general terms and conditions carefully before confirming your order. If you do not accept our general terms and conditions, you cannot use the services provided by our online store. It is also not possible to partially accept the general terms and conditions. To complete a purchase, it is necessary to fully accept the general terms and conditions in force at the time of purchase.

i. Using the online store The company operates the online store under the general terms and conditions. The online store is always available to buyers, although the company reserves the right to temporarily disable or suspend the online store without notice.

There is a possibility that the online store may be temporarily unavailable or that payments may temporarily not be possible due to maintenance and updating of the online store. The company will not be held responsible for any damages you may suffer during the maintenance and/or updating of the online store.

ii. Placing an order in the online store The sales contract concluded between the supplier and the buyer is considered concluded when the buyer confirms the order (the buyer receives an email confirming the status “Order confirmed”). From that moment on, all prices and other purchase conditions are fixed and valid for both the supplier and the buyer. The sales contract is uploaded to the company’s server in electronic format.

Purchase procedure:

Step: In the available offer in the online store, the buyer selects the desired item and the desired quantity and confirms the choice by clicking “Add to cart.” If the buyer wishes to purchase multiple different items, the process must be repeated for each individual item. Once the buyer has completed the item selection process, they can continue with the purchase process by clicking the “Proceed to Checkout” button. Step: At this stage, the buyer fills out the form with their personal data necessary for the delivery of the desired order. After completing the form, the buyer can, in some cases, choose between different delivery options and add other products or services to their order. At this stage, the buyer is also informed of the estimated delivery date. Before completing the order, the buyer has the option to choose between different payment methods. Considering the selected choice, the final amount to be paid for the order is calculated once again before completing the purchase. The buyer confirms the purchase process by clicking the “Complete Purchase” button. Step: After the purchase is completed, a confirmation message is displayed on the website for the buyer, confirming the order has been sent and detailing the sent order. Additionally, the buyer also receives a confirmation email at the email address provided in Step 2, which contains an overview of the order, instructions for using the ordered products, and instructions for withdrawing from the purchase or filing a complaint in case the buyer is not satisfied with the product or no longer wants it. All information provided at the time of order will be processed according to the “Privacy Policy,” which you can access via the link at the bottom of the page.

We would like to inform you that the amount for the entire purchase, including any delivery charges or other costs applicable to the purchase, will be charged at the time of confirming your order. We will inform you of any additional costs before you confirm your purchase. Additional costs may be related to the chosen payment method.

iii. Prices, payment methods, and promotions Prices

All prices listed on the website are in EUR and include VAT. Prices are valid from the moment the order is placed. The offer is applicable until revoked.

NOTICE: This is an online retail store exclusively targeting the end customer (B2C). For this reason, we do not allow B2B sales through this website and cannot offer the possibility of issuing invoices to legal entities. This also means that subsequent invoice corrections (from natural person to legal entity) are not possible, as the sales transaction is concluded exclusively with a natural person.

If you wish to establish a B2B relationship with our company and purchase larger quantities of our products (the entire package), you can contact our wholesale store at [email protected].

Payment methods

In our online store, you can use the following payment methods:

  • Cash on delivery – the buyer pays the invoice to the courier who delivers the goods to the buyer’s address at the time of delivery;
  • Credit card payment;
  • PayPal payment.

The company reserves the right to verify the selected payment method using authentication means. Additionally, we reserve the right to further examine the selected payment method by asking you to send us the payment receipt.

We have informed you that you must pay the full order amount (including any transaction and delivery costs) using the selected payment method. You guarantee that you have the capacity and the right to make transactions using a credit card or any other selected payment method.

Promotions

The website also offers discounts and other promotions that lower the prices of products (hereinafter referred to as: promotions). Each promotion is offered at a reduced price for a certain (and limited) period established for each individual promotion. The reduced price applies to all purchases made throughout the promotion duration.

Please note that some promotions are reserved only for new users who have not yet made a purchase in our online store. In this case, the promotion is not valid for already registered users. Any attempt to take advantage of such promotions will be immediately blocked, and the email addresses used for such abuse will be deleted without notice. Discounts and other promotions are generally not cumulative unless each individual promotion explicitly specifies otherwise.

iv. Shipping costs and delivery of goods Prices do not include shipping costs. Shipping costs can be found in the online store, where you also have the option to select your shipping method. Our company offers two shipping methods: standard and express. The fundamental difference between these two delivery methods is that express delivery orders are processed and packaged with higher priority. Before selecting the desired delivery method, please check the cost indicated next to each option. When submitting the order, an overview of costs, including the item price, shipping cost, and total price, will be displayed.

If you select the cash on delivery payment method, the courier will charge the delivery fee calculated during the order submission. If you choose to pay by credit card or PayPal, this cost will not be charged.

The products you ordered will be delivered to the address you entered on our website as the delivery address.

The estimated delivery time is communicated to the buyer at the time of order submission. The company reserves the right to extend the delivery time in case of increased demand or delays in the shipping service. Deliveries are mostly made before noon. If you cannot receive the package at the time of delivery, the courier will try to arrange a new delivery method and location with the buyer.

If the courier cannot contact the buyer, a second delivery attempt will be made on the next working day. If the second delivery attempt also fails, the package and its contents will be returned to the sender.

The amount paid for undelivered and prepaid orders will be automatically refunded within 8 (eight) working days from when the warehouse registers the return of the package, or from the company’s confirmation of the package’s non-delivery.

The products will be delivered by a courier service. When the shipment is sent, the courier will send you an email (if you have provided one) with your tracking number, allowing you to follow the shipment’s movement on the courier’s website.

The courier will send you a second notice via SMS on the delivery day. In case of non-delivery, the courier will leave a notice and try again the next working day. If you chose the cash on delivery payment method, you will pay the courier the due amount in cash upon delivery.

For additional questions, we are available at [email protected].

Safety notices for using all products

The use of products from our online store may pose some risk to life and physical safety. The user must explicitly confirm that they understand that using such products represents such a risk, which they fully accept. By ordering and/or using these products, you confirm that you have been informed of these risks, which may include the risk of illness, injury or disability. You must fully accept any consequences that may result from ordering and/or using the products.

Before using any of the products, you must read the instructions for use.

Before use, each product must be tested safely. If you are not completely sure how to test the product, we kindly ask you not to use the product, inform us, or return the product.

The company does not assume any responsibility for indirect or direct damages caused by the use of the products ordered on the website, regardless of whether the products were used correctly or incorrectly by the buyer or third parties. This exclusion applies to the fullest extent permitted by law.

In case of liability claims against the company, the company limits its liability for damages to three times the market price of the product.

We strive to provide product descriptions and photographs as detailed and accurate as possible. However, we cannot guarantee that all product information and photographs are perfectly accurate. Since some products may be purchased from different suppliers, slight deviations in packaging or product appearance are possible. These deviations do not affect the quality or functionality of the product.

v. Right to withdraw from the contract The buyer who makes a purchase in our online store has the right to withdraw from the contract. This withdrawal from the contract can be exercised within 14 days from the delivery date of the ordered product, as communicated to the company by the shipping service. The buyer is not required to provide the reason for their decision. This right to withdraw from the contract applies exclusively to buyers who are natural persons and who purchase or use goods and services for purposes unrelated to their professional or lucrative activity.

A withdrawal declaration is considered timely if submitted within the withdrawal period. A withdrawal declaration can be submitted on a pre-established form or sent to us via email. The form is available in the “Right to Withdrawal from Purchase” section, which you can access via the link at the bottom of the page. The burden of proof regarding the execution of the withdrawal right lies with the consumer.

In case of withdrawal from the contract, the buyer is entitled to a refund or a replacement but not to credit!

After submitting the withdrawal declaration, you must return the products within 14 days from the withdrawal declaration date. Please send the goods in question to our address: SHOPPINDO d.o.o. DOBE 6 / SI-8311 Kostanjevica na Krki / Slovenia. The goods are considered returned timely if sent before the 14-day return period expires. You must return an unchanged quantity of undamaged products, packaged in their original packaging or packaging that protects the products similarly to the original packaging. It is not possible to return damaged products, products with altered quantities, or products packaged in unsuitable packaging. Return the products with postage for parcels, not letters; please also mark the package with the claim code received during the claim procedure. If you do not use the appropriate code to mark the package (i.e., if you send the package without the claim code), this may significantly prolong the claim processing time. In case of withdrawal from the contract, you will fully pay the return shipping costs, as these costs are non-refundable.

If you have already paid for the ordered goods, we will immediately, or no later than 8 working days from sending the package to our address, refund all payments we have received and that you have made in connection with the order. The package is considered shipped to our address when our warehouse registers it as a returned package. We reserve the right to withhold the received payment until the returned products are returned.

We will refund the received payments using the same payment method used at the time of purchase. In case of cash on delivery payment, the purchase price will be credited to the current account number indicated in the form.

Exception to the right to withdraw

The right to withdraw is excluded for the following contracts/goods:

  • service contracts after the complete performance of the service if the execution began with the consumer’s express agreement and acceptance of the loss of the right to withdraw following the full execution of the contract by the professional;
  • the supply of goods or services whose price is linked to fluctuations in the financial market that the professional cannot control and that may occur during the withdrawal period;
  • the supply of goods made to measure or clearly personalized;
  • the supply of goods that risk deteriorating or expiring quickly;
  • the supply of sealed goods that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery (e.g., Cosmetics, Detergents, Polishing Pastes, Swimwear, Underwear, Socks);
  • the supply of goods that, after delivery, are, by their nature, inseparably mixed with other goods (e.g., sets/kits, all products from the Mystery Box, both products from the Buy 1 Get 1 Free Offers, any GIFT);
  • the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only occur after thirty days, and the actual value of which depends on market fluctuations that cannot be controlled by the professional;
  • contracts where the consumer specifically requested a visit from the professional to carry out urgent repair or maintenance work. If, during such a visit, the professional provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessary for the maintenance or repair, the right to withdraw applies to those additional services or goods (e.g., cash on delivery commission, express shipping, parcel insurance);
  • the supply of sealed audio or video recordings or sealed computer software that have been unsealed after delivery;
  • the supply of newspapers, periodicals, and magazines except for subscription contracts for the supply of such publications;
  • contracts concluded at a public auction;
  • the supply of accommodation for non-residential purposes, the transport of goods, car rental services, catering services, or services related to leisure activities where the contract provides for a specific date or period of execution;
  • the supply of digital content not supplied on a tangible medium if the execution began with the consumer’s express agreement and acknowledgment that in such cases, they would lose the right to withdraw (e.g., downloaded digital content, e-books).

Warning: If you voluntarily return a product for which withdrawal is not possible, outside the 14-day withdrawal period or the 14-day return period after the withdrawal notification or a product that was not purchased in our store, we will return such a product to you only upon payment of 10 EUR, representing the cost of processing an unjustified claim, otherwise, the product will be destroyed. Unclaimed items will be destroyed after 2 months of storage.

vi. Complaints If you find that your product does not work correctly or that you have received an unsuitable or damaged product, the following options are available:

  • enforce the shipping guarantee,
  • enforce the technical product guarantee, and
  • file a product complaint.

a) Shipping guarantee

We provide an additional guarantee for impeccable shipping that can be applied within 48 hours of receiving the product. If your products have been damaged during transport or do not match your order, we kindly ask you to report the error within 48 hours of delivery. Please send us an email containing a photograph of the package (the label must also be clearly visible in the photograph) and the received product, clearly showing the damaged area. We will prioritize resolving your complaint as soon as possible and send you a replacement product. If the complaint is sent too late, it will be considered a product complaint.

b) Technical product guarantee

Some products in our offer are subject to a 24-month warranty period. The warranty can only be applied to technical products and electrical devices that we offer. The 24-month warranty period starts from the date of receipt of the goods. The warranty can be enforced according to Articles 128 to 135 of the Consumer Code, referring to the invoice, which also serves as the warranty certificate.

The company reserves the right not to enforce the warranty if the complaint is not accompanied by the invoice, or if the invoice is not legible or is otherwise missing.

The warranty does not apply if:

  • the product is physically damaged,
  • the product shows signs of wear and tear from normal use,
  • the product has defects caused by improper, unsuitable, or careless use of the product.

Products for which you wish to enforce the warranty must be examined, so we kindly ask you to accompany your warranty request with photographs or videos showing the defect. If necessary, we will also ask you to return the product in question so that we can examine it and determine the product’s defect.

If we approve your warranty request, we will provide you with a new product. You also have the right to request the repair of your product, but you must be aware that repair times are longer than shipping a new product. If the repair takes longer than 45 days, the product will be replaced with a new one. If it is not possible to provide a new product, we will fully refund the purchase price of the product.

A summary of the procedure can be found in the “Warranty Replacement” section, which you can access via the link at the bottom of the page.

WARNING: Shoppindo will only accept the return of packages containing products that were purchased on the website. If you have sent us a product that is not ours, we are not responsible for your error and will not return the package.

c) Product complaint due to material defects

If the product does not work correctly, please send us an email at [email protected], and we will help you by providing appropriate explanations. This will avoid any potential misuse of the product and damage to the product itself, as well as any injuries to yourself or others. If your product does not work, you can file a complaint citing material defects in the product. The episodes considered material defects in the product are indicated in section vii. of these general terms and conditions. Material defects can only be claimed if these defects existed at the time of purchase but were discovered later. If your product does not work due to a material defect, we kindly ask you to report the defect immediately after discovering it, but in any case, no later than two months from the day you discovered the defect. Please send us an email with a photograph or video showing the defective product and that can be used to unequivocally determine that the product does not work. If necessary, we will also ask you to return the product in question so that we can examine it and determine the product’s defect. We will not be able to consider your complaint for products that have been damaged due to incorrect or unsuitable use or behavior that is not strictly necessary to determine the nature, properties, and functioning of the products. If you wish the product in question to be returned to you after your complaint is rejected, we will send it to you and charge you the delivery costs of said product. The company is responsible for material defects in the product that occur within 2 years of delivery. The company is obliged to respond to the complaint within 3 working days. In case of a complaint for a material defect, the following options are available:

  • product replacement,
  • refund of the purchase price,
  • correction of the product defect, or
  • proportional refund of the purchase price.

A summary of the procedure can be found in the “Product Complaints and Disputes” section, which you can access via the link at the bottom of the page.

vii. Material defect A material defect can be recognized in the following cases:

  • if the product does not have the necessary characteristics for its normal use or marketing;
  • if the product does not have the necessary characteristics for the specific use for which the buyer purchased the product, and which the seller is aware of or should have been aware of;
  • if the product does not have the characteristics and qualities that were explicitly or implicitly agreed upon or prescribed;
  • if the seller provided the buyer with a product that does not match the sample or model of the product unless the sample or model of the product was shown only for informational purposes.

A summary of the procedure can be found in the “Product Complaints and Disputes” section, which you can access via the link at the bottom of the page.

The company is responsible for material defects in the product that occur within 2 years of delivery. The company is obliged to respond to the complaint within 3 working days.

viii. Accessibility of information The supplier undertakes to always provide the buyer with the following information:

  • the identity of the company (the name and registered address of the company, the registration number),
  • contact information that allows the user to communicate quickly and efficiently with the supplier (email, telephone),
  • essential characteristics of goods or services (including after-sales services and guarantees),
  • the final price of goods or services, including taxes, or the method of calculating the price if, due to the nature of the goods or services, the final price cannot be calculated in advance,
  • product availability (all products or services offered through the website must be available within a reasonable time frame),
  • payment terms, product delivery methods, or service execution conditions (delivery method, location, and deadline),
  • information on potential transportation, delivery, or shipping costs, or a warning that such costs may occur if they cannot be calculated in advance,
  • the scope of the offer’s validity,
  • conditions, deadlines, and procedures in case of withdrawal from the contract and information on the costs of returning goods (if applicable),
  • an explanation of the procedure to be followed in case of a complaint, including all information on the contact person or customer service,
  • awareness of liability in case of material defects,
  • possibility and conditions of after-sales services and voluntary warranty, if necessary.

During the preparation of the website, some errors may occur. Since we cannot influence these errors, we will not be held responsible for them. In case of significant discrepancies in terms of prices or technical properties of the product, we will inform you of this when ordering.

ix. Registration information, name of the register, registration number: Company name: SHOPPINDO, trgovina in storitve d.o.o. Headquarters: DOBE 6 / SI-8311 Kostanjevica na Krki / Slovenia Company registration number: 9256563000 VAT number: SI85068403 Taxable person: YES Date of registration in the register: 07/11/2022 Standard classification of activities G47.910 – Retail sale via mail order houses or via Internet

x. Out-of-court dispute resolution and other legal remedies The company will make every effort to resolve any disputes amicably. If such dispute resolution is not possible, the court of Ljubljana will be the competent court for resolving such disputes.

xi. Dispute resolution platform Pursuant to legal standards, Shoppindo d.o.o. does not recognize any consumer dispute resolution service provider as authorized to resolve consumer disputes that consumers may raise under the Law on Out-of-Court Consumer Dispute Resolution.

The dispute resolution platform is available at http://ec.europa.eu/consumers/odr/.

For more information on the dispute resolution platform, visit ec.europa.eu.

3. COMMUNICATION The company will contact the user using remote communication means only if this is necessary for order execution.

The company provides support services to its users at [email protected].

However, we may also contact users for commercial purposes if they provide us with their consent to this effect or if they have already made a purchase in our online store, for which said communication:

  • will be clearly and unequivocally marked as an advertising message,
  • will clearly show its sender,
  • will clearly mark various promotions and other marketing techniques as such.

For more information on communication, refer to the privacy and cookie policies.

4. INTELLECTUAL PROPERTY All information, images, and texts, as well as any other material (e.g., video content, graphics, sketches, etc.) present on our website, are protected by copyright and/or intellectual property law.

By purchasing products or using the website, the user does not obtain any copyright, ownership, or intellectual property rights for the products and/or the website. The user may use the materials only for their non-commercial purposes.

5. DISCLAIMER OF LIABILITY Considering the disclaimers established in these general terms and conditions, the company also provides the following limitations:

If you decide to use our online store and/or our website, you agree to do so voluntarily and therefore assume all risks. The website and the store are provided “as is,” without any indirect or direct guarantee. All disclaimers established in this chapter or elsewhere in these general terms and conditions apply to the maximum extent permitted by law.

The company does not guarantee the operation of the website and its functions and does not guarantee that the website will operate without errors, viruses, or malware similar to viruses. Additionally, the company does not guarantee that the information published on the website is accurate and complete. The company will not be held responsible for any damages, including but not limited to direct, indirect, or consequential damages arising from or occurring due to the use of the website.

If you decide to use the online store and make a payment in the online store, you explicitly agree to use it at your own risk and that you will bear all risks related to making a payment in our online store, including but not limited to, failed payments by the user, payment errors, and refund errors in case of a complaint. This disclaimer applies to the maximum extent permitted by law. The company will not be held responsible for any damages that may occur in connection with the use of the website and/or products available in our online store.

6. FINAL CLAUSES Conclusion of a contract Together with the action of ordering services through the website, including all subpages of this website, these general terms and conditions constitute a contract concluded between the buyer and the company.

Severability clause If any provision of these general terms and conditions is found to be (in whole or in part) illegal, null, or otherwise invalid, that provision will be considered (in whole or in part) deleted, while the remaining terms and conditions will continue to apply.

Full legal capacity The user guarantees that they have full capacity to assume the rights and obligations arising from these general terms and conditions. Therefore, they declare that they do not need the consent or approval of third parties to fulfill their obligations arising from these general terms and conditions.

Knowledge of the general terms and conditions You declare that you have read and taken note of these general terms and conditions before accepting them, particularly regarding the disclaimers established.

Governing law of these general terms and conditions These general terms and conditions are governed by the legislation of the Republic of Slovenia. All disputes arising from these general terms and conditions will be under the jurisdiction of the courts of the Republic of Slovenia.

Modification of these general terms and conditions The user does not have the right to modify any provisions contained in these general terms and conditions or to waive (in whole or in part) the validity of any such provisions. The company has the right to modify these general terms and conditions at any time. Any modifications will be published on the website. If you continue to use the website, you will be deemed to agree with the modifications in effect at the relevant times. If you do not agree with the modifications, you have the right to withdraw from the contract.

Entirety of the contract These general terms and conditions represent the entirety of the applicable contract between the contracting parties. Any previous agreements or negotiations, written or oral, will be entirely replaced by these general terms and conditions.

Linguistic variations These general terms and conditions have been drafted in Slovenian. Any declination of these general terms and conditions in any other language is provided to facilitate access to the general terms and conditions. Therefore, you declare that you accept and fully understand that the Slovenian version will prevail in case of disputes.

Meaning of terms The terms used in these general terms and conditions will maintain the definitions illustrated at the beginning of these general terms and conditions.

SHOPPINDO d.o.o. DOBE 6 / SI-8311 Kostanjevica na Krki / Slovenia / [email protected]

Registration authority: District Court of Ljubljana / Share capital: 7,500 EUR / VAT number: SI85068403 / Company registration number: 9256563000